Refund policy

30-Day Return Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Return Eligibility

To qualify for a return, the item must be in the same condition in which it was received: unworn, unused, and in its original packaging. You will also need your receipt or proof of purchase.

We accept returns of both defective and non-defective products. Standard products purchased during a sale or promotion remain eligible under this return policy.

Personalized or custom-made products cannot be returned due to a change of mind. However, if a personalized or custom-made product arrives damaged, defective, or incorrect, we will provide an appropriate replacement or refund.

How to Start a Return

To request a return, please contact us at support@maapparelshop.com before sending the item.

If your return is accepted, we will provide the correct mailing address and detailed return instructions. Because orders may be fulfilled by different production partners, the return address may vary depending on the order.

Returns must be sent by mail. Items returned without prior authorization will not be accepted.

Return Shipping and Fees

Customers are responsible for obtaining the return shipping label and paying return shipping costs for non-defective items and change-of-mind returns.

If an item arrives damaged, defective, or incorrect, please contact us with photographs showing the issue. When the claim is approved, we will provide a replacement or refund at no additional cost.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if the item is damaged, defective, or incorrect. We will review the issue and work with you to provide an appropriate resolution.

Exchanges

We do not offer direct exchanges. For eligible non-personalized items, the fastest way to obtain a different item is to return the original item in accordance with this policy and place a new order after the return has been accepted. Personalized or custom-made products are not eligible for exchange unless they arrive damaged, defective, or incorrect.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@maapparelshop.com.

Contact

For questions about returns or refunds, contact us at support@maapparelshop.com